At Carpetcrafts, we aim for customer satisfaction. If you receive a defective product, we offer a hassle-free return and refund process.
Return Policy
1. Eligibility for Returns
- Returns are accepted only for defective or damaged products.
- You must request a return within 7 days of delivery.
- The product must be unused, in original packaging, and include all accessories.
2. How to Initiate a Return
To request a return, contact us via:
📞 Customer Support: +91 6389272168
📧 Email: contact@carpetcraft.com
- Provide your order number, product images, and reason for return.
- Once approved, we will arrange for a pickup or provide return shipping details.
3. Return Shipping
- If the product is confirmed defective, Carpetcrafts will cover return shipping costs.
- If the return does not meet our policy, it will be rejected.
Refund Policy
1. Refund Processing
- Once we receive and inspect the returned product, a refund will be processed within 7 days.
- Refunds will be credited to the original payment method.
2. Non-Refundable Cases
- Returns requested after 7 days of delivery.
- Items that are damaged due to customer misuse.
- Products without original packaging or accessories.
Need Help?
For any questions, reach out to us:
📍 Address: 158, Mukhya Bazar Bartar, Ward No 12, Khamaria, Bhadohi, Uttar Pradesh, 221306
📞 Customer Support: +91 6389272168
📧 Email: contact@carpetcraft.com
We appreciate your trust in Carpetcrafts!